Privacy Policy - Uma Taxi

Uma Taxi Service (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website (umataxi.in), WhatsApp booking, phone booking, or any related services.

1. Information We Collect

We may collect the following types of information when you use our services:

Name and contact number
Pickup and drop locations
Booking date, time, and ride details
Payment-related information (if applicable)
Any additional information you voluntarily provide via calls, WhatsApp, or forms

2. How We Use Your Information

Your information is used strictly for service-related purposes, including:

Processing and confirming your taxi bookings
Assigning drivers and managing rides
Communicating ride updates or issues
Providing customer support and assistance
Improving service quality and operational efficiency

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. However, limited information may be shared in the following cases:

With assigned drivers to complete your ride
With trusted service providers (e.g., payment gateways, map services)
When required by law, government authorities, or legal processes

4. Data Security

We implement reasonable technical and operational measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no digital system is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

Our website may use cookies or similar technologies to enhance user experience, store preferences, and analyze website traffic. You may disable cookies through your browser settings if you prefer.

6. Third-Party Services

We may use third-party tools such as maps, analytics, or payment processors. These services operate under their own privacy policies, and we recommend reviewing them separately.

7. Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and improve service operations.

8. Your Rights

You have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data (where applicable)
Opt out of certain communications

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

📞 +91 95255 25380
✉ info@umataxi.in